There is a $2 charge for reloading your tag. As a reminder, HCTRA's current call center hours are Monday through Friday, 8:30 a.m. to 4:30 p.m. Log in to manage your EZ TAG account . Some Toll Operators have billing delays. Save my name, email, and website in this browser for the next time I comment. HCTRAreserves the right to monitor sessions, track usage and to restrict access to anyone at any time and for any reason. You can contact them directly by phone at 281-875-3279. Verify to immediately update business information, respond to reviews, and more! 10 followers 10 connections. var __noconflict = true; - Leading role in building up and improving . var jb_url = 'careers.resourcestaffing.com'; . . Notify BancPass immediately by texting the word STOLEN to 866-978-5061. Will I still have to pay for pending toll charges? Why isnt my app updating my tolls? .hmg-jb-bg-primary .hmg-jb-btn-primary, .hmg-jb-bg-primary .hmg-jb-btn-primary.active, .hmg-jb-bg-primary .hmg-jb-btn-primary.focus, .hmg-jb-bg-primary .hmg-jb-btn-primary:active, .hmg-jb-bg-primary .hmg-jb-btn-primary:focus, .hmg-jb-bg-primary .hmg-jb-btn-primary:hover { Monthly statements allow you to view your account activity. Users can view their account balance via the BancPass phone app. Pursuant to the Texas Transportation Code, Chapter 284, the owner or renter of record (not necessarily the driver) of a vehicle that passes through a toll facility is responsible for payment of. . Must be able to adapt to dynamic, quickly changing telecommunications environment. .hmg-jb .noUi-connect, .hmg-jb .noUi-handle, .hmg-jb input[type=checkbox]:checked+span:before, .hmg-jb input[type=radio]:checked+span:before { This Job Description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Please allow 24 hours for a customer service agent to respond to emails. This is largely a sedentary role that requires standing or sitting for prolonged periods, exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body, repetitive motions requiring dexterity such as keyboarding that may include the wrists, hands, and/or fingers, communicating with others to exchange concepts and information, problem-solving, decision-making, organization, the ability to read/write, and the ability to manage workplace stressors such as adversarial interactions. Haddington, Scotland, United Kingdom. However, if a Users account is not properly funded, the Toll Operator will not be able to charge the account and the User could receive a violation or pay-by-mail notice. 24 CSC reviews first appeared on Complaints Board on Apr 11, 2010. Take your RELOAD CARD, which you received in your Starter Kit, to any participating retailerProvide the cashier with your RELOAD CARD and let them know how much you would like to fund your account. Prefer to pay as you go, and Pay your way? If you get a violation or pay-by-mail notice believe it to be an error, send an image of the notice [email protected]. 2277 Plaza Drive, Suite 600 Get started today. Last Modified May 6, 2020. Commute & Mass Transit and other bills can be paid at doxo. .script("/js/multiple-select.js").wait() . Click here Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. The tag ID number is matched to an account and the amount of the toll is debited from the account balance. You may change your phone number using the BancPass phone-app, or by calling: 866-978-5061. Hours may vary based on the business needs of the HCAO. Ability to comply with office training requirements. 1485. Sugar Land, TX 77479. High School diploma or equivalent required. If i have to pay somthing place contact me. Posted: 02/16/2023 Industry: Customer Care Job Number: CP4743741216 Pay Rate: 15.75. } Other payments may have a fee, which will be clearly displayed before checkout. Shifts: (Full-time) Hours: Monday-Friday eight (8) hour shift (between 7:00 am-6:00 pm) and Saturday 8:00 am-4:00 pm + additional weekday off, Sunday off-5-day work week Contract no end date If you enjoy assisting others, you will enjoy being a Call Center Representative for the . Listed below are our top recommendations on how to get in contact with EZ TAG. 55 reviews from Harris County Toll Road Authority employees about working as a Customer Service Representative at Harris County Toll Road Authority. And Use The Features That www hctra org login Offers On Their Portal. US. Harris County Toll Road Authority employees earn $28,000 annually on average, or $13 per hour. This is an error with the Toll Operators billing system. Manage your account with automatic text reminders and the BancPass mobile app. Your Contact Information. Bend Extension, Location Type 2 Axles Cash / Non-Tag 2 Axles EZ TAG 3 Axles 4 Axles 5 Axles 6 Axles; Fort Bend Parkway Extension Mainlane to 90A (in Harris County) Pass Through. Reload using credit online or through the phone app. If you missed a toll while driving a rental vehicle, please contact your rental car company to make a payment. Where We Are a Service Provider. The HCTRA Veteran Discount Tolling Program applies only on toll roads operated by the Harris County Toll Road Authority. Phone Numbers. They have given me comfort in knowing I can trust their recommendations for our staffing needs. this toll road is operated by different agencies. Pay yourHarris County Toll Road Authoritybill online with doxo, Pay with a credit card, debit card, or direct from your bankaccount. | Downtown Houston5-day work weekdays including Saturday or 8-hour shifts starting between 7:30 a.m. and 9:45 a.m.If you enjoy assisting others, you will enjoy this inbound VEC Vehicle Collections Call Center Representative position for Harris County Toll Road Authority. Simply call the customer service department at 866-978-5061. + EZ TAG phone number . Users can even use credit cards to replenish their account. ENGLISH. } Tracy reached out via a telephone call to see how I was doing after a very bad accident I had on the freeway. Password reset instructions will be sent to your email address if it has an associated account. . The minimum reload amount is $15. Learn about doxo and how we protect users' payments. Toll amount owed is typically available within 7-10 business days of your trip. Also note in the email your BancPass Toll Sticker number. Manage all your bills, get payment due date reminders and schedule automatic payments from a single app. You can try any of the methods below to contact EZ TAG. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. .script("/js/hmgjb-script.js?v=4.3.21").wait(); Bellaire, Zero stress. Track correspondence sent, received, or requiring further action in case management system. Unauthorized or improper use of this system may result in administrative disciplinary action and civil and criminal penalties. https://sprod-m.hctra.org/TollRates?tollRoad=Ft. .hmg-jb a, .hmg-jb a:hover, .hmg-jb a:focus, .hmg-jb-text-primary { .hmg-jb a:hover, .hmg-jb a:focus { Btw, I considered the EZ Tag Express app, but the reviews were terrible and I couldnt afford the risk of a citation being sent to my rental car company. color: #376d7d; Jan 2023 - Present2 months. } BancPass can dispute these violations on your behalf as long as your account was in good standing, and the proper license plate was registered to the account, at the time of the violation or pay-by-mail notice. Check your account activity. As an equal-opportunity employer, we value our employees and foster an environment of respect, integrity, and trust in every aspect of employment. I ve enjoyed working with my recruiter, and if I have any questions they are there to help. We continuously work to inform Toll Operators of our Users frustration and also work to message our Users when we are alerted of a Toll Operator system issue. Also Known as: HCTRA. For example, there are some toll operators that do not permit a User who has outstanding violations or pay-by-mail bills to drive the road. } doxo is not an affiliate of Harris County Toll Road Authority. Answering inbound calls and assisting callers with EZ Tag questions. Discover which options are the fastest to get your customer service issues resolved.. Problem is, I wasn't anywhere near Houston when they alleged that I drove through their toll road. 281-875-EASY (3279) You may visit their website or send an . More Harris County Toll Road Authority FAQs. 3,107,130 Active TxTags as of March 1, 2023. What happens if I fail to register my License Plate as required? .hmg-jb-btn-primary, a.hmg-jb-btn-primary,.hmg-jb-btn-primary.active, .hmg-jb-btn-primary.focus, .hmg-jb-btn-primary:active, .hmg-jb-btn-primary:focus, .hmg-jb-btn-primary:hover,a.hmg-jb-btn-primary.active, a.hmg-jb-btn-primary.focus, a.hmg-jb-btn-primary:active, a.hmg-jb-btn-primary:focus, a.hmg-jb-btn-primary:hover { 2555. Chicago, Illinois. I have a disabled vet plate or other plate that allows for free tolls? x We use cookies to ensure that we give you the best experience on our website. The BancPass Starter Kit includes the following: When a User drives the road, the RFID chip in the toll tag is detected and read. doxo is a secure all-in-one service to organize all your provider accounts in a single app, enabling reliable payment delivery to thousands of billers. My account always claims Ive failed multiple attempts trying to login in even with PW saved and Face ID enabled. . Everyone is always so nice and helpful when dealing with the staff at Resource. For quicker assistance, please have one of the available items below ready when contacting HCTRA. In recognition of Thanksgiving, HCTRA customer service call center and administrative offices will be closed Thursday, November 26 and Friday, November 27. Business operations will resume Monday, November 30. Developer: Harris County Toll Road Authority . Deactivating your tag only means that you will no longer receive tolls posted to your account from the date and time you deactivate the account. Harris County Toll Road Authority has 1.5 stars. To reload the account, a User can simply take the Reload card to any participating retailer and reload using cash or debit. Suggestions may be selected), To be informed of or opt-out of these cookies, please see our, Customer Service/HelpDesk Jobs by Country. 9 followers 9 connections. .hmg-jb .apply-progress-bar li.active > a:before { Please put the word VIOLATION on the subject line. Please include the detailed page showing the license plate, time/location and toll amount. The Harris County Toll Road Authority (HCTRA) operates toll roads within the Greater Houston Metropolitan region through the use of EZ TAG. Mar 01 2023. I dont want to contineue with the service Houston, Texas 77021 download the app and log into your account using the same username and password Email:[emailprotected], EZ TAG Account Id # or EZ Tag sticker number (if applicable). Free customer service/helpdesk job search site: HCTRA Assistant Dispatcher 1st and 3rd Shift job in Houston Texas, USA. If you continue, you agree with our policy statement. Houston, Texas 77021, Media RequestIncident on RoadLandscapeRoadway ComplaintRoadway DamageWebsite IssueOther, BLUERIDGE TRANSPORTATION GROUP, LLC var jb_url_lower = jb_url.toLowerCase(); Contact Us. This is not just an issue for BancPass customers but all customers who drive the particular roads that are delayed. Research owner contact information as needed. #jb-user-account-nav>li.active>a { Call EZ TAG customer service faster, Get Support/Help, Pricing Info and more. HCTRA - Violation Collections Department/Collections. Find information on toll roads, closures, and rates. For example, if a User wants to reload $20, the User will be charged $22. Lead Customer Service Representative at Harris County Toll Road Authority Missouri City, Texas, United States. Learn more in our Cookie Policy. Prior experience in a customer service-related role. If you enjoy assisting others, you will enjoy being a Call Center Representative for the Harris County Toll Road Authority. to start. Important: All applicants must complete the assessment. Join to view profile . Resource Staffing is an affiliate of The Reserves Network, a family-owned and veteran-founded company. Are you logging into your TxTag account for the first time on our new website? border-color: #376d7d; 281-875-3279. Assistant Dispatcher HCTRA [ 2 shifts available] $15.75 /hr. The $4 monthly late fees and $1.15 mail-in fee for a transaction would total $17.25 when it was . During this time, HCTRA's Customer Service call center hours are Monday through Friday, 9 a.m. to 4 p.m. Customers may experience longer wait times due . Position requires ability to work in a very structured environment with a diverse workforce. We are a Recognized Tenants Organization (RTO) with East Lothian Council, ELHA . Each tolling entity may choose if and how they implement Texas Transportation Code 372.053. Occasional ability to work extended hours to accommodate case load demands. Referrals increase your chances of interviewing at Harris County by 2x. If you fail to register your License Plate you may receive toll invoices or violations for your vehicle. We have over 1,000,000 users and companies will listen to us. Your real card info stays hidden. You may also call 866-978-5061 during normal business hours. What If I have a violation or pay-by-mail notice in the mail? Place/answer phone calls to the customer answering EZ Tag questions. 3872. Your account will be fully closed 120 days after cancellation in order to allow all tolls that were incurred prior to the account cancelling, to post. You can pay for a Toll Violation Invoice you received in the mail online. Pay your Harris County Toll Road Authority bill online with doxo, Pay with a credit card, debit card, or direct from your bank account. What do I do if my vehicle or Tag is lost or stolen? Open an EZ Tagaccountonline today. We will resume normal operations Tuesday, December 27. To support the ongoing work of this site, we display non-personalized Google ads in EEA countries which are targeted using contextual information only on the page. Resource Staffing is an affiliate of The Reserves Network, a family-owned and veteran-founded company. Cancel a subscription / trial at anytime by blocking the site or app on your Justuseapp Card. They work really hard to support us and it shows. Must be able to utilize a headset and computer terminal while navigating through multiple computer systems to input and retrieve information. Were proud to be a part of the following organizations: There are currently no related jobs. I ve recommended Resource Staffing to others numerous times, and they were hired and remain working to this day. Prevent apps from taking your money without permission. } Days and hours of work are typically Monday through Friday, 8:00 AM to 5:00 PM, with occasional weekends and holidays as necessary. Since 1989, we have been bringing employers and job seekers together in a variety of industries and positions throughout the greater Houston area. Please contact Customer Service at 281-875-3279 or visit any EZ TAG Store. The Harris County Toll Road Authority improves mobility in the Greater Houston Metropolitan area through excellence in the operation of urban toll highway systems while upholding a commitment to leadership, public service, and quality of life. You Will Find Thewww hctra org loginTop Links Here. Voice messages left after hours will be returned the following day. Meeting daily, weekly, and monthly production objectives. As a reminder, HCTRA's current call center hours are Monday through Friday, 8:30 a.m. to 4:30 p.m. . Ability to speak effectively on the telephone. Use the EZ TAG lanes today! Very caring. What If deactivate my BancPass Toll Sticker? No endorsement has been given nor is implied. .hmg-jb-mobile-footer-nav>li>a { As a reminder, HCTRA's current call center hours are Monday through Friday, 8:30 a.m. to 4:30 p.m. You can always login to manage your EZ TAG account. Prepare and . 3rd Shift 11pm-7am Non-Bilingual or Bilingual. Out-of-state license plate transactions may take up to 30 days to post online. You can unsubscribe from these emails at any time. Located in downtown Houston, the Harris County Attorney's Office represents Harris County government, the Harris County Flood Control District, the Harris County Toll Road Authority, and the . We'll be seeing you at 6:30 p.m. at Sherman Elementary! How do I contact METRO about their HOT lanes? If you have received an invoice and you feel it is in error, take a picture of the invoice or scan it and send to [email protected]. } Pay with your Visa, MasterCard, or Discover credit card or debit card, with Apple Pay, or with your bank account. window.location = location.href.replace(/^http:/, 'https:'); equipment. Ability to use sound judgment, coming to logical conclusions. Optional For Hilton Honors related questions or issues. Houston, TX 77040. Would you like to stay logged on? Job Description Collections Violations Dept. Voice messages left after hours will be returned the following day. Bilingual Customer Service Representative at Harris County Toll Road Authority Houston, Texas, United States. Please include a clear image of the invoice details including the invoice number, vehicle details, and transaction details. You can do this by: 1) reviewing the SMS text messages we send you regarding your balance; 2) using the BancPass phone app, or 3) by calling 866-978-5061. For questions about your EZ TAG, contact HCTRA customer service at [email protected] or call 281-875-3279. Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. San Antonio, TX. 2/14/2018. HCTRA is the largest Tenants and Residents association in East Lothian and is a member of ELTRP and the Tenants Information Service. They charged my account 2 times within the same minute . However you identify and whatever your background, we encourage you to apply today. } First, please verify that your account was in good-standing at the time of the invoice of violation. They are always available to assist and have a conversation. The staff responds very quickly and with details. Since 1989, we have been bringing employers and job seekers together in various industries and positions throughout Texas. Shift: 7am-3pmMust Be Bilingual. As a reminder, HCTRA's current call center hours are Monday through Friday, 8:30 a.m. to 4:30 p.m. Log in to . The amount of a reload includes a $2 fee. padding: 0 20px 0 20px !important; You'll need to update your log-in credentials. Howeveryou identify and whatever your background, we encourage you to apply today. Log in to manage your EZ TAG account. color: #fff; They found me something that really suited my personality and the type of work I like and they found it fast! HCTRA Customer Service Closed Published on: February 15, 2021. Ripoff Report Needs Your Help! doxo is not an affiliate of Harris County Toll Road Authority. .hmg-jb .apply-progress-bar li.active > a, For roadside assistance, please . Elite 2023. The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). You choose when and how much to replenish! Please click on the link to begin. How do I change the phone number on my account? color: #fff; Overnight closure of the northbound mainlanes from the SH-225 exit ramp to the SH-225 entrance ramp on the East Sam Houston Tollway April 24 at 10 p.m. April 25 at 6 a.m. https://gismaps.hctra.org/LCT/Account/Login.aspx?ReturnUrl=/LCT/. } Using your Justuseapp card, signup for unlimited subscriptions and free trials without worry. College Recruiter believes every student and recent grad deserves a great career. Learn More. Ripoff Report on: Hctra - Harris county toll road authority abusive charges uethical business tactics poor customer service unfairness bully houston texas. doxo is the simple, protected way to pay your bills with a singleaccountand accomplish your financial goals. BancPass posts tolls as they are charged to the account. or by texting the word BALANCE to 866.978.5061. Travel Tools. BLUERIDGE TRANSPORTATION GROUP, LLC doxo is the simple, protected way to pay your bills with a single account and accomplish your financial goals. For questions regarding METRO HOT Lane toll charges, contact HCTRA Customer Service at 281-875-3279. Customer Service Representative at Harris County Toll Road Authority Katy, Texas, United States. Customer Service. If you need assistance, please contact Customer Service. This app is so annoying so Ill be locked out for a hour and it still wont let me access it, hello I Want to cancel all the EZ Tags that i hve in all my cars Copyright 2023 College Recruiter, Inc. | Privacy Policy | Terms of Use, This is an invitation from Resource Staffing to take the HCTRA E-Skills Assessments by clicking on the following link: https://es.eskill.com/es/quiz?testId=fa6db38336b6cb07, The assessment will begin only after you've logged in and read the instructions, Before you begin the assessment, please verify your settings by clicking on the "Check Your System Settings" button on the assessment Login page. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia, Start-up and Commissioning Director - Water and Wastewater, RPA & UIpath Project Manager - Immediate Joiner, Per Diem Sterile Processing Technician Some Weekends Required - Einstein Montgomery New Rate, starpower Associate Director, Influencer and Entertainment Marketing, Executive Assistant - Kiewit Nuclear Solutions, See who Harris County has hired for this role. The Harris County Toll Road Authority improves mobility in the Greater Houston Metropolitan area through excellence in the operation of urban toll highway systems while upholding a commitment to leadership, public service, and quality of life. For security reasons, we do not allow the name, driver's license number, tax ID, and/or company name on the account to be changed online. color: #203f48; Everyone is always so nice and helpful when dealing with the staff at Resource. Provide payment plans and resolutions on past-due accounts, Enter data efficiently/Communicate via email with little to no errors, Ability to handle a high volume of incoming calls speaking Spanish, Vietnamese, and Chinese speakers, Ability to handle billing inquiries and address changes in Spanish, Vietnamese, and Chinese speakers, Computer proficiency and strong typing skills 40 WPM, Must be detail-oriented and have superior communication skills, Must pass a drug screen and criminal background check, Must have collection and banking experience, Satisfaction assisting Harris County toll road customers. How is the BancPass Toll Sticker program different from other toll tag programs?? .hmg-jb-panel-body { CSC has an average consumer rating of 3 stars from 24 reviews. Please read this page for more information on HCTRA.org's language translation. Phone Number. when I called back in to make the payment I was met with a horrible customer service rep that treated me so bad I had to just ask . 104 reviews of Harris County Toll Road Authority "I hate the idea of paying for driving, but I love the toll roads in Houston, especially as compared to the regular ol' roads, what with all of their traffic lights, children crossing, and other nuisances. | Dairy Ashford 1 shift and 3rd shifts are available. Visit Harris County Toll Road Authority Website. So, Ive pretty much given up. Proficiency with technology and tools such as Windows 10, Microsoft Word, Excel, Outlook, Adobe Acrobat Software, PowerPoint. } Get a free Virtual Credit Card to signup for Subscriptions. Ability to speak and type at the same time. The Harris County Toll Road Authority (HCTRA) customer service call center and administrative offices will be closed Monday, January 18, in recognition of Martin Luther King Jr. Day. Useful Information for HCTRA Customers . var checkSSL = function() { Your toll account is linked to your credit card & automatically replenished when a minimum balance is reached. 77401 DONATE NOW! Business operations will resume Tuesday, January 19. Select Accept to consent or Reject to decline non-essential cookies for this use. Sep 2015 - Dec 20172 years 4 months. Your job seeking activity is only visible to you. [email protected]: Jamela Tatum: Customer Service Representative: Texas, USA [email protected]: Dan Surowiec: Senior QA Consultant: Texas, USA [email protected]: Bernadette Gaston: Supervisor: Texas . You may visit their website or send an email request by clicking HCTRA Email Support. The office staff are helpful, polite, encouraging. Unpaid tolls may result in additional fees and penalties, including issuance . color: #376d7d !important; Excellent interpersonal communication skills and ability to communicate and work in a collaborative group. (Enter less keywords for more results. Purchasing and activating the BancPass Toll Sticker does not relieve you of your violations or pay-by-mail bills. Please check with other tolling agencies directly for questions about their policies and programs. Log in to manage your EZ TAG account. color: #376d7d; By Travis_McGee . Each tolling entity may choose if and how they implement Texas Transportation Code 372.053. 6538 South Frwy. Maintains knowledge of the procedures to open, close, and update files and notes accurately using the case management database and run reports. Does doxo process payments for all Harris County Toll Road Authority services? As an equal-opportunity employer, we value our employees and foster an environment of respect, integrity, and trust in every aspect of employment. Always responds quickly with answers to any questions. Resource Staffing s team has not let me down once with our staffing needs. Unfortunately, you can only buy them at state stores or order them online. } TxTag has launched a new website to make it even easier for you to manage your account. Resource Staffing provides a variety of positions for jobseekers; they are able to help a multitude of people become employed under an agency that is organized and well established. Find job postings in CA, NY, NYC, NJ, TX, FL, MI, OH, IL, PA, GA, MA, WA, UT, CO, AZ, SF Bay Area, LA County, USA, UAE, SA, North America, abroad. Open an account. Common questions, curated and answered by doxo, about paying Harris County Toll Road Authority bills. Sign up First time to login? X | CLOSE. Sign in to create your job alert for Customer Service Representative jobs in Houston, TX. } Login. - Leading role in assigning and receiving I.T. I try to cancel by Phone but i cant make it Sometimes errors happen and a Toll Operator may mistakenly send a violation notice or pay-by-mail notice to a User with a valid toll tag account. I got an invoice or violation notice for a vehicle that had a BancPass Toll Sticker, what should I do? The Harris County Toll Road Authority (HCTRA) is continuing to adjust daily operations to protect the safety of customers and employees, and help reduce the spread of COVID-19 (Coronavirus). Join to apply for the Customer Service Representative - Compliance & Revenue Division (Property Tax Collections) role at Harris County. Where can I get my cash reloadable BancPass Toll Sticker? If you fail to register your license plate you will be responsible for all violation charges and additional fees as assessed by the toll agency. . RT @HCTRA: Today's the day! We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. Please sign up for, https://cdn.haleymarketing.com/templates/62660/logos/logo.png. https://sprod-m.hctra.org/FAQs/What_is_a_Toll_Violation#! background-color: #376d7d; background-color: #376d7d; If you accidentally missed paying for tolls, but have not received an invoice, you can also pay for those online before additional fees are assessed. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. Login - Harris County Toll Road Authority In recognition of Independence Day, HCTRA customer service call center and administrative offices will be closed Friday, July 3. Business operations will resume Monday, July 6. place i need to cancell all the service thank you. Pulling issues faced by users like you is a good way to draw attention of EZ TAG to your problem using the strength of crowds. When a Users balance gets low (around $5), BancPass automatically sends a text message to the mobile phone number on file to alert the User of a low balance.